About Us:
Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel, Leapmotor, DS and BYD.
With 9 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.
As a result of our ongoing expansion and business growth, we are seeking to strengthen our team by appointing positive and motivated individuals to take the business to the next level and achieve the strategic goals that we have set.
Bright Motor Group is currently recruiting a Senior Parts Advisor at our Navan Road dealership. This is an exciting opportunity for a driven, customer-focused professional to build a rewarding career with one of Ireland’s leading motor retailer groups.
As a Bright Senior Parts Advisor you will be a dynamic and customer focused automotive parts professional with experience delivering excellent service across phone, online and face-to-face channels. The role requires proven ability to build strong customer relationships, ability to manage stock accurately and coordinate efficiently with technicians and service advisors to keep workshop operations running smoothly.
Role responsibilities:
- Assist and advise customers via telephone, online and face to face.
- Ensure parts are efficiently pre-picked and distributed to service technicians at the beginning of each day.
- Process orders from customers and service technicians.
- Build and maintain strong and lasting relationships with new and existing customers.
- Utilise the Company dealer management system (DMS) to process orders and invoice customers.
- Monitor vehicle health checks to select required parts and price them to allow customer quotes to be completed in a timely manner.
- Ensure that parts issued are charged correctly to appropriate jobs.
- Communicate with the service advisors and technicians about inventory, pricing, and delivery times.
- Maintain an organised parts inventory ensuring that parts are held at the correct bin locations and that all parts issued are properly accounted for.
- Order parts from manufacturers and other dealerships.
- Correctly account for all parts received and ensure that they are stored in appropriate bin locations.
- Comply with health and safety standards.
The ideal candidate will have:
- Minimum 5 years’ experience working as Senior Parts Advisor in a busy Parts department at a main franchise dealer.
- Possess a good knowledge of motor vehicles and a have a technical background with the ability to interpret a complex parts catalogue.
- Have the ability to work alone or in cooperation with other team members to deliver excellent customer service.
- Work to sales targets and complete tasks in allotted times in accordance with Company and manufacturer standards.
- Be computer literate and follow processes in accordance with the Company dealer management system (DMS).
- Be punctual and show initiative while demonstrating a strong work ethic.
- Be confident enough to mentor and coach junior team members.
- Customer-focused mindset with a results-driven attitude.
- Ability to work in fast paced environment and manage a busy workload.
What we offer in return:
- Competitive Base Salary.
- Structured training and manufacturer accreditation.
- Career progression opportunities within Bright Motor Group.
- Supportive team environment and modern dealership facilities.
- 21 days basic holiday.
- Life Insurance and Income Protection.
- Company Pension.
- Employee Assistance Programme.
- Staff discount.
- Staff referral scheme.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company pension
- Employee assistance program
- On-site parking
- Sick pay
Experience:
- Parts: 2 years (required)
