About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel, Leapmotor, DS Automobiles and BYD.

With 9 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.

As a result of our ongoing expansion and business growth, we are seeking to strengthen our team by appointing positive and motivated individuals to take the business to the next level and achieve the strategic goals that we have set.

Bright Motor Group is currently recruiting a Warranty Manager across all our brands managing a warranty team. This is an exciting opportunity for a driven, focused professional to build a rewarding career with one of Ireland’s leading motor retailer groups.

Role responsibilities:

• Continuous process improvement to reduce warranty claims in line to meet business objectives
• To implement, measure adherence of and report Aftersales warranty standards across the group.
• Facilitate effective and efficient processes that ensure the business is not exposed to stock or financial losses within our dealerships
• Be responsible for the Analysis of Warranty data and communicating with cross functional teams to make data driven decisions
• Work within brand guidelines on warranty processing and submissions
• Ensure that there are adequate audit processes in place completing regular compliance checks/audits
• Prepare/present both internally and externally audit reports using a variety of tools and resources
• Provide guidance, training to the warranty team to encourage a forward-thinking attitude and a positive culture that helps them achieve their full potential
• Be the main point of contact for warranty issues
• Develop the efficient, effective and consistent processing of all warranty claims
• Ensure that all Group brands pass the brand audits within acceptable tolerances
• Maintain management of the invoicing and claims
• Ensure that effective product/stock recall procedures are in place
• Analyse of failures to return unused warranty job ordered parts in line with requirements to prevent repeat issues
• Work with the Customer Service team to ensure all customers are contacted on recalls as necessary
• Progress all recalls to evolve and audit/monitor

What we are looking for:

• Well-presented and strong ambassador of the brands
• Ability to think strategically whilst ensuring day to day operation objectives are met while maintaining a clear focus and direction
• A team player who is willing to support others and adopt a flexible approach
• Ability to maintain the very highest levels of attention to details even when under pressure
• Strong Leadership skill
• A profile with previous experience in warranty controls and best practice will be pre-requisite
• Highly motivated and passionate about achieving KPI’s
• Desire and attitude to succeed with the drive to continually exceed targets
• Excellent communication and interpersonal skills
• Ability to quickly establish and build rapport with customers face to face or over the phone
• Good working knowledge of Microsoft Office
• You will also possess a full clean driving licence

What we offer in return:

• Highly Competitive Remuneration Package (Base and Commission)
• Company vehicle
• Structured training and manufacturer accreditation
• Career progression opportunities within Bright Motor Group
• Supportive team environment and modern dealership facilities
• 21 days basic holiday
• Company Pension
• Employee Assistance Programme.
• Staff discount
• Staff referral scheme