Full job description

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel, Leapmotor, BYD and DS Automobiles.

With 9 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.

As a result of our ongoing expansion and business growth, we are seeking to strengthen our team by appointing a Warranty Administrator to support our new brands.

This is an exciting opportunity for a driven, customer-focused professional to build a rewarding career with one of Ireland’s leading motor retailer groups.

Role responsibilities:

· To maintain and operate the service warranty procedures in line with policies, working within the guidelines of the warranty manual provided by the manufacturer.

· To ensure all warranty claims are submitted to the manufacturer within the timeframe set and that all claims are to brand audit standards.

· Manage all Recall/Service action roll outs as they arise, working closely with the manufacturer.

· Responsibility for monitoring and reporting of Recall/Service Action completion rates, periodic reporting to the Manager when required to ensure all manufacturer recall/campaign targets are achieved.

· To support the warranty team with general warranty related queries as they arise.

· Monitor claim progress accessing manufacturer systems at least on a regular basis

· To invoice all warranty jobs using the manufacturer’s standard repair operation times

· To set up and maintain an adequate filing system for job cards, credit summaries, claim submission acknowledgements

· To retain documents in line with the manufacturers guidelines.

· Support dealership warranty audits in line with the agreed timetable.

· Regularly check manufacturer warranty bulletins for any new developments and promote best practices across the division

· Comply with health and safety standards.

The ideal candidate will have:

· Experience as a Warranty Administrator in the motor industry is highly desirable.

· Excellent customer service skills, professional appearance and work ethic.

· Ability to work well in a process driven environment.

· Desire and attitude to succeed with the drive to continually exceed targets

· Knowledge of DMS systems and a good technical understanding of vehicles is an advantage

· Excellent communication and interpersonal skills

· Good working knowledge of Microsoft Office

· A friendly and professional manner

· Highly organised and focused

· Ability to work equally well both alone and as part of a wider team

· Excellent numerical skills

What we offer in return:

· Competitive Base Salary

· Structured training and manufacturer accreditation

· Career progression opportunities within Bright Motor Group

· Supportive team environment and modern dealership facilities

· 21 days basic holiday

· Life Insurance and Income Protection

· Company Pension

· Employee Assistance Programme

· Staff discount

· Staff referral scheme

Job Types: Full-time, Permanent

Pay: €32,000.00-€40,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee assistance program
• Flexitime
• On-site parking
• Sick pay

Work Location: In person