Service Manager Reference Number - 0123445567567
Location Airside Motor Park
Working Hours Full Time
Benefits Competitive Salary, Performance Bonus, Bike-to- Work scheme, Employee Assistance Programme, In-house, manufacturer & professional qualifications, Refer a friend scheme, Staff discount on car servicing.
Salary €42,000.00 – €65,000.00
Closing Date 31/07/2022

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers. The Group comprises Ireland’s largest Ford dealership and represents SEAT, Volkswagen Commercial, Citroen, CUPRA, Suzuki and Hyundai in the Dublin area.

As a result of our ongoing expansion and business growth at Airside, we are seeking to appoint positive and motivated individuals to join our technical team.

We wish to appoint an Experienced Service Manager at our Airside facility.

This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Your development is only constrained by your ambition.

About the role:

As a Bright Service Manager, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our team of vehicle technicians are responsible for the maintenance and repair of motor vehicles ensuring that the highest quality industry standards are always maintained. Your role is to ensure that these standards are continually achieved.

Each of our dealerships boasts the equipment and technology, which is continually upgraded to meet the latest market requirements, allowing you to work with the latest technology while providing a safe, friendly, and clean environment in which to carry out your duties.

Providing our customers with the highest possible levels of service is our focus.

Providing you with the skills and knowledge to deliver outstanding service is our goal.

Role responsibilities:

  • Manage a busy multi-franchise workshop, setting the highest level of customer care standards
  • Provide guidance, training, and appraisals to each of the service team to encourage a forward-thinking attitude and a positive culture that helps them achieve their full potential
  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
  • Monitor department performance against budget, identifying any shortfall and implement plans to improve performance
  • Analyse local market statistics to identify opportunities within the territory
  • Establish staff levels required to deliver both CVP and budget objectives
  • Organise departmental forecasts and reports in a clear and timely manner

What we are looking for:

  • Previous experience as a main franchise Service Manager is essential
  • A customer-focused individual with an uncompromising attitude to delivering customer service and maintaining a customer-centric culture within the Service team
  • Outstanding interpersonal, organisational and communication skills
  • Innovative individuals willing to explore new methods of driving performance
  • Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential
  • A full valid Driving Licence
  • Hands on approach
  • Flexibility

What we offer in return:

Competitive Salary

Performance Bonus

Bike-to- Work scheme

Employee Assistance Programme

In-house, manufacturer & professional qualifications.

Refer a friend scheme.

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