Group Warranty Manager Reference Number - 0123445567567
Location Airside Motor Park, Swords
Working Hours Full Time
Benefits See list of benefits below
Salary Not Disclosed
Closing Date 31/05/2024

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area.

With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates.

As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful we are seeking to appoint positive and motivated individuals to join our team.

We wish to appoint a Group Warranty Manager at our Airside facility.

Role responsibilities:

  • Continuous process improvement to reduce warranty claims in line to meet business objectives
  • To implement, measure adherence of and report Aftersales warranty standards across the group.
  • Facilitate effective and efficient processes that ensure the business is not exposed to stock or financial losses within our dealerships
  • Be responsible for the Analysis of Warranty data and communicating with cross functional teams to make data driven decisions
  • Work within brand guidelines on warranty processing and submissions
  • Ensure that there are adequate audit processes in place completing regular compliance checks/audits
  • Prepare/present both internally and externally audit reports using a variety of tools and resources
  • Provide guidance, training to the warranty team to encourage a forward-thinking attitude and a positive culture that helps them achieve their full potential
  • Be the main point of contact for warranty issues
  • Develop the efficient, effective and consistent processing of all warranty claims
  • Ensure that all Group brands pass the brand audits within acceptable tolerances
  • Maintain management of the invoicing and claims
  • Ensure that effective product/stock recall procedures are in place
  • Analyse of failures to return unused warranty job ordered parts in line with requirements to prevent repeat issues
  • Work with the Customer Service team to ensure all customers are contacted on recalls as necessary
  • Progress all recalls to evolve and audit/monitor

What we are looking for:

  • Well-presented and strong ambassador of the brands
  • Ability to think strategically whilst ensuring day to day operation objectives are met while maintaining a clear focus and direction.
  • A team player who is willing to support others and adopt a flexible approach.
  • Ability to maintain the very highest levels of attention to details even when under pressure
  • Strong Leadership skill
  • A profile with previous experience in warranty controls and best practice will be pre-requisite
  • Highly motivated and passionate about achieving KPI’s
  • Desire and attitude to succeed with the drive to continually exceed targets
  • Excellent communication and interpersonal skills.
  • Ability to quickly establish and build rapport with customers face to face or over the phone.
  • Good working knowledge of Microsoft Office.
  • You will also possess a full clean driving licence

What we offer in return:

  • Excellent basic salary
  • Flexible hours
  • Bonus scheme
  • 20 days basic holiday plus bank holidays
  • Additional leave days
  • Company Pension
  • Employee Assistance Programme
  • Staff discount
  • Staff referral scheme
  • Continuing professional development to achieve Manufacturer and Company standards and professional qualifications.
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