Group Warranty Manager Reference Number - 0123445567567
Location Airside Motor Park, Swords
Working Hours Full Time
Salary Not Disclosed
Closing Date 30/11/2022

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers. The Group comprises Ireland’s largest Ford dealership and represents SEAT, Volkswagen Commercial, Citroen, Suzuki and Hyundai in the Dublin area.

As a result of our ongoing expansion and business growth at Airside, we are seeking to appoint positive and motivated individuals to join our team.

We wish to appoint a Group Warranty Manager at our Airside facility.

This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Your development is only constrained by your ambition.

About the role:

As a Group Warranty Manager, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our team offer impartial advice to make sure that the customer drives away from our showrooms in the best vehicle to meet their specific requirements knowing that they will continue to receive outstanding aftersales support throughout the life of their vehicle.

Each of our dealerships boasts the equipment, technology and high-quality showrooms which are continually upgraded to meet the latest market requirements, allowing you to work with the latest technology while providing a safe, friendly, and clean environment in which to carry out your daily activities.

Providing our customers with the highest possible levels of service is our focus.

Role responsibilities:

Facilitate effective and efficient processes that ensure the business is not exposed to stock or financial losses within our dealerships

Work within brand guidelines on warranty processing and submissions

Ensure that there are adequate audit processes in place completing regular compliance checks/audits

Prepare/present both internally and externally audit reports using a variety of tools and resources

Provide guidance, training to the warranty team to encourage a forward-thinking attitude and a positive culture that helps them achieve their full potential

Be the main point of contact for warranty issues

Develop the efficient, effective and consistent processing of all warranty claims

Ensure that all Group brands pass the brand audits within acceptable tolerances

Maintain management of the invoicing and claims

Ensure that effective product/stock recall procedures are in place

Analyse of failures to return unused warranty job ordered parts in line with requirements to prevent repeat issues

Work with the Customer Service team to ensure all customers are contacted on recalls as necessary

Progress all recalls to evolve and audit/monitor

What we are looking for:

A profile with previous experience in warranty controls and best practice will be pre-requisite

Highly motivated and passionate about achieving KPI’s

Desire and attitude to succeed with the drive to continually exceed targets

Excellent communication and interpersonal skills.

Ability to quickly establish and build rapport with customers face to face or over the phone.

Good working knowledge of Microsoft Office.

You will also possess a full clean driving licence

What we offer in return:

Competitive Salary

Bike-to-Work scheme

Employee Assistance Programme

In-house, manufacturer & professional qualifications.

Refer a friend scheme.

A clean and safe working environment

Be Part of the Team
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