Full job description

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel, Leapmotor, BYD and DS Automobiles.

With 9 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.

As a result of our ongoing expansion and business growth, we are seeking to strengthen our team by appointing a Workshop Controller to our new state of the art Workshop in Airside Swords.

This is an exciting opportunity for a driven, customer-focused professional to build a rewarding career with one of Ireland’s leading motor retailer groups.

Role responsibilities:

• Responsible for assisting in the control of service and repair work carried out in the workshop to maximise service sales and profitability
• Controlling the workshop through efficient operation of the planner and loading the work for each technician
• Maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency productivity and our technicians clocked time on each job
• The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first-time resolution for every repair
• Control the planner, record and process information on work carried out to customer vehicles
• Where instructions are unclear, communicate with the Service Adviser or directly by telephone with the customer to ensure clarity.
• Where required, meet personally with the customer to help identify problems such as intermittent faults
• Ensure that all work specified on the job card is carried out.
• Where work over and above that specified is identified, report the need to the Service Adviser
• Oversee the team of Technicians and support the front of house Teams within the service department to deliver an outstanding Aftersales experience to our customers.
• Highlight on the job sheet problems with PDI’s and refer to Service Manager.
• With colleagues ensure that workshop housekeeping standards are maintained
• Report to the Service Manager or Branch Manager any additional tools or equipment required to carry out work effectively
• Communicate best practice solutions to colleagues in the workshop
• Ensuring all working practices comply with company, health and safety and manufacturer policy.
• Providing estimates for servicing and repairs and setting timescales.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training
• Maintain special tools and personal hand tools to ensure safe working practice is achieved at all times. Defects should be reported immediately to the Service Manager
• Monitor technical information library and report any shortfalls to the Service Manager
• Comply with health and safety standards

• The ideal candidate will have:
• Demonstrable ability to meet and exceed targets
• Strong Technical knowledgeable
• Previous experience in a similar or technical role is essential.
• Demonstrate people management experience overseeing a large team
• Excellent communication skills
• Qualified Technician/Mechanic with certificates would be extremely desirable
• Demonstrate effective persuasion skills and high levels of managerial ability
• IT Literate including Microsoft Office suite
• Self-motivating and able to manage own workload
• Excellent interpersonal skills
• A friendly and professional manner
• Highly organised and focused
• Ability to work equally well both alone and as part of a wider team
• Excellent numerical skills
• A full, valid, and current driver’s licence

What we offer in return:

• Competitive Base Salary and Bonus Scheme
• Structured training and manufacturer accreditation
• Career progression opportunities within Bright Motor Group
• Supportive team environment and modern dealership facilities
• 21 days basic holiday
• Life Insurance and Income Protection
• Company Pension
• Employee Assistance Programme
• Staff discount
• Staff referral scheme

Job Types: Full-time, Permanent

Pay: €40,000.00-€50,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay

Work Location: In person