Full job description

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel, Leapmotor, BYD and DS Automobiles.

With 9 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.

As a result of our ongoing expansion and business growth, we are seeking to strengthen our team by appointing a Service Advisor to support the introduction of BYD.

This is an exciting opportunity for a driven, customer-focused professional to build a rewarding career with one of Ireland’s leading motor retailer groups.

Role responsibilities:

• Welcome customers on arrival, confirming their needs and clearly documenting required work
• Make customer bookings and schedule services and repairs according to BMG process.
• Provide accurate advice to customers on maintenance requirements, repair findings, timelines, costs, and technical information
• Monitor the status of each customer vehicle throughout its time in the workshop and proactively update customers on progress, additional findings, and authorisation of any extra work
• Act as the key liaison between customers, the Service Managers, Workshop, Parts, and Warranty teams.Ensure vehicles are ready for collection as ensure the customer understands the completed work
• Maintain brand standards across all areas of customer communication, and documentation
• Contribute to the smooth and efficient operation of the aftersales department
• Ability to take and resolve customer complaints
• Advice and guidance for vehicle care and warranty retention and warranty claims
• Provide sales/advice for accessories and modifications
• Ensure invoices and billings are raised correctly
• Comply with health and safety standards.

The ideal candidate will have:

• Experience as a Service Advisor in the motor industry is essential
• Excellent customer service skills, professional appearance and work ethic.
• Demonstrable ability to meet and exceed targets
• Knowledge of Dealer Management systems essential
• IT Literate including Microsoft Office suite
• Self-motivating and able to manage own workload
• Accuracy and attention to detail in a fast-paced environment
• Highly organised and focused
• Ability to work equally well both alone and as part of a wider team
• Excellent numerical skills
• Demonstrate strong problem-solving ability and the capacity to work well under pressure
• A full, valid, and current driver’s licence

What we offer in return:

• Competitive Base Salary and Bonus Scheme
• Structured training and manufacturer accreditation
• Career progression opportunities within Bright Motor Group
• Supportive team environment and modern dealership facilities
• 21 days basic holiday
• Life Insurance and Income Protection
• Company Pension
• Employee Assistance Programme
• Staff discount
• Staff referral scheme

Job Types: Full-time, Permanent

Pay: €32,000.00-€40,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• On-site parking
• Sick pay

Work Location: In person