Customer Relations Executive Reference Number - 0123445567567
Location Airside Motor Park, Swords
Working Hours Monday to Friday
Benefits Competitive Salary, Employee Assistance Program, Bike-to-Work scheme, Refer a friend scheme
Salary € 28,000 - € 30,000
Closing Date 31/07/2022

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers. The Group comprises Ireland’s largest Ford dealership and represents SEAT, Volkswagen Commercial, Citroen, CUPRA, Suzuki and Hyundai in the Dublin area.

As a result of our ongoing expansion and business growth at Airside, we are seeking to appoint positive and motivated individuals to join our accounts team.

We wish to appoint a Customer Relations Executive at our Airside facility.

This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Your development is only constrained by your ambition.

About the role:

As a Bright Customer Relations Executive, you will be joining a new team providing outstanding customer service and maintaining and building great customer relations. You will be the first point of contact in multi-channel communications and it will be your responsibility to recognise and obtain any possible sales opportunities and workshop bookings. Recording data and achievements accurately. Your role will be to make sure that our customers’ expectations are always met.
Providing or customers with the highest possible levels of service is our focus. Providing you with the skills and knowledge to deliver outstanding customer service is our goal.

Role responsibilities:

  • Receive inbound phone calls from Customers
  • Handle all multi-channel customer inbound communications through to resolution which include Phone, SMS, Emails and others
  • Carry out Outbound calls for existing customers and prospects
  • Endeavour to provide an outstanding level of customer service
  • Be first point of contact when dealing with a customer contact
  • Record all contacts on customer contact system
  • Use manufacturer's guidelines/common sense
  • Manage incoming requests for support within the group network
  • Following processes for bookings and appointments and recording data/information accurately
  • Give full expectation to customers for their bookings and sales, answering questions before they are asked
  • Helping to maintain and record accurate data within the companies database
  • Establishing and capturing every possible sales opportunity in the correct manor
  • Maintaining effective working and customer relationships

What we are looking for:

  • Self-motivating and able to manage own workload
  • A friendly and professional manner
  • A team player with great interpersonal skills
  • Proficient in Microsoft Word, Excel, Outlook and database systems
  • Hold a full Driving Licence
  • A great opportunity for a team player who wants to grow and learn with the company

Job Types: Full-time, Permanent

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