Aftersales Advisor Reference Number - 0123445567567
Location Dublin, various locations
Working Hours Full Time
Benefits Competitive Salary, Performance Bonus, clean and safe working environment, Bike-to-Work scheme, Employee Assistance Programme, In-house, manufacturer & professional qualifications, Refer a friend scheme, Branded Uniform, Staff discount on car servicing
Salary Not Disclosed
Closing Date 30/04/2023

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers. The Group comprises Ireland’s largest Ford dealership and represents SEAT, Volkswagen Commercial, Citroen, CUPRA, Suzuki and Hyundai in the Dublin area.

As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our Service & Parts team.

We wish to appoint an Aftersales Advisor at our Airside - Swords facility.

This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Your development is only constrained by your ambition.

About the role:

As a Bright Aftersales Advisor, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our Service & Parts team is responsible ensuring that the highest quality industry standards are always maintained. Your role will be to make sure that our customers’ expectations are always met.

Providing you with the skills and knowledge to deliver outstanding service is our goal.

Role responsibilities:

  • Be the first and last point of contact with the service customers
  • Take customer bookings and scheduling services and repairs
  • Communicate the customers work and faults to the vehicle technicians
  • Handle customer complaints
  • Advice and guidance for vehicle care and warranty retention and warranty claims
  • Sales/advice for accessories and modifications
  • Collate information for CSI
  • Take orders from customers both face to face and over the phone
  • Maintain an ordered stock room and find parts from stock
  • Raise invoices
  • Liaise with other members of staff
  • Advise on accessories and modifications
  • Warranty claims and returns

What we are looking for:

  • Demonstrable ability to meet and exceed targets
  • IT Literate including Microsoft Office suite
  • Self-motivating and able to manage own workload
  • Excellent interpersonal skills
  • A friendly and professional manner
  • Highly organised and focused
  • Ability to work equally well both alone and as part of a wider team
  • Excellent numerical skills
  • Full driving license

What we offer in return:

Competitive Salary

Performance Bonus

A clean and safe working environment

Bike-to-Work scheme

Employee Assistance Programme

In-house, manufacturer & professional qualifications.

Refer a friend scheme.

Branded Uniform

Staff discount on car servicing

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